Support tickets system for MailWizz EMA With Lifetime Update.

This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application.

Important: This extension is compatible only with MailWizz 2.x.

FEATURES

– Support tickets and ticket replies management – Support tickets departments management
– Support tickets priorities management
– Ability to decide whether to offer support only for certain customer groups
– Assign users to departments for a fine graned notification system
– Allow users to create support tickets for customers
– Allow customers to create support tickets
– Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
– Email notifications for users and customers when new ticket is created or new reply added
– Automatically close inactive support tickets after a defined period of time
– Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
– Ability for users/customer to close tickets when leaving replies
– Smooth integration with Mailwizz transactional emails feature